Complaints Policy

Last updated: Sunday 25th December 2026

Azlan Living is committed to providing a professional service and maintaining high standards across all landlord and property partnerships. If you are dissatisfied with any aspect of our service, we encourage you to contact us so the matter can be addressed promptly and fairly.

Azlan Living is a trading name of Azlan Holdings Ltd.

1. How to Make a Complaint

Complaints should be submitted in writing by email to:

Email: info@azlanliving.com
Subject line: Complaint – [Your Name / Property Postcode]

To help us investigate effectively, please include:

Your full name and contact details
Property postcode (if applicable)
A clear description of the issue
Relevant dates and supporting details
Any photos or evidence (if applicable)

2. What Happens Next

Acknowledgement

We aim to acknowledge all complaints within 2 working days.

Investigation

We will review the complaint and any relevant records or communications in order to investigate the matter fairly.

Response

We aim to provide a written response within 10 working days.
If additional time is required, we will contact you to confirm an updated timeframe.

3. Our Commitment

We aim to ensure every complaint is:

handled professionally and respectfully
treated confidentially where appropriate
investigated fairly and consistently
resolved with clear communication and transparency

Where appropriate, complaints may be used to improve our internal processes and service standards.

4. Escalation

If you are not satisfied with the outcome, you may request escalation by replying to our response and asking for a further review. We will assess the matter again and provide a final written response.

5. Contact

For any complaints or queries relating to this policy, please contact:
info@azlanliving.com